Atlobni (اطلبني)
Last Updated: October 20, 2026
This Privacy Policy explains how Atlobni (“Atlobni,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects personal information when you use the Atlobni website, mobile application, and related services (collectively, the “Platform”).
By using the Platform, you acknowledge that you have read this Privacy Policy.
Atlobni is operated by Atlobni Transport and Storage Establishment.
For questions, concerns, or requests relating to your personal information, you can contact us through:
Email: service_customer@atlobni.sa
You may also contact us through the Customer Service Center within the application.
Depending on how you use the Platform, we may collect the following categories of information:
We may collect your mobile phone number and other information you provide when creating, accessing, or managing your account.
We may collect information about your orders, purchased products, merchants, delivery details, order status, refunds, complaints, and communications with customer support.
We may collect delivery addresses and location information when necessary to provide delivery services, determine service availability, or support order tracking, subject to the permissions granted through your device.
If the application accesses precise or background location, this information will be collected and used only as described in the applicable in-app disclosures and device permissions.
We may process information necessary to complete payments, refunds, wallet transactions, and receipts. Payments may be handled by third-party payment service providers.
Payment information may also be subject to the privacy policies of the relevant payment providers.
Depending on the services and technologies used by the application, we may collect technical information such as device information, diagnostic logs, application usage, and performance data.
We may collect information you provide when contacting customer support, including messages, complaints, and documents or images submitted in connection with an order, refund, or service issue.
We may use personal information for the following purposes:
We may share relevant personal information with the following categories of recipients when necessary to provide our services or fulfill legitimate purposes:
We may share order details and necessary customer information with merchants to prepare and fulfill orders.
We may share the information necessary to deliver orders, including delivery addresses, contact details, and relevant order information.
Payment-related information may be processed by payment service providers to complete transactions, refunds, and other payment operations.
We may share information with service providers that help us operate, maintain, secure, and support the Platform, where applicable.
We may disclose information when required by applicable law, legal process, or a valid request from a competent authority, or when necessary to protect the rights, safety, and security of users or the Platform.
Information may be transferred as part of a merger, restructuring, or transfer of business assets, subject to applicable legal requirements.
The Platform may offer different payment methods, as displayed during checkout. Third-party payment providers may process transactions in accordance with their own terms and privacy policies.
Users should review the applicable terms of any third-party payment service they choose to use.
We retain personal information only for as long as reasonably necessary to provide our services, fulfill the purposes described in this Privacy Policy, resolve disputes, maintain security, and comply with applicable legal and regulatory obligations.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
When personal information is no longer required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law.
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
Subject to applicable law, you may have the right to request access to, correction of, or deletion of your personal information, or to exercise other applicable privacy rights.
To submit a privacy request, contact us at service_customer@atlobni.sa or through the Customer Service Center in the application.
We may need to verify your identity before processing a request.
You can also manage application permissions, including location access, through your device settings. Disabling certain permissions may affect related application features.
You may request deletion of your Atlobni account by contacting customer support at service_customer@atlobni.sa or through the Customer Service Center in the application.
Certain conditions, such as pending orders or outstanding wallet balances, may need to be resolved before account deletion can be completed.
We may retain information when required by applicable law or when necessary for legitimate purposes such as resolving disputes, preventing fraud, or meeting legal obligations. Any retained information will be handled in accordance with applicable requirements.
The Platform is intended for users who meet the applicable age requirements described in the Platform's terms and conditions.
We do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided personal information inappropriately, please contact us so we can review the matter and take appropriate action.
The Platform may use third-party services or contain links to third-party websites.
These third parties may process information under their own privacy policies. We encourage users to review the privacy policies of any third-party services they access.
Personal information may be processed or stored in locations where Atlobni or its service providers operate.
Where information is transferred across borders, we will apply the safeguards and requirements mandated by applicable data protection laws, including the Saudi Personal Data Protection Law where applicable.
We may update this Privacy Policy from time to time to reflect changes in our services, data practices, or legal requirements.
Any updated version will be published on the Platform, together with an updated revision date. Where required by law, we will provide additional notice or obtain consent.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Company: Atlobni (اطلبني)
Email: service_customer@atlobni.sa
In-App Support: Customer Service Center
Last Updated: October 20, 2026